Policies at OHKI JAPAN
Things You Need to Know
At OHKI JAPAN, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping Policy
What You Need to Know
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Domestic Shipping
Price: Free Shipping
Est Time of Delivery: 3-6 Business Days
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International Shipping
Price: Calculated at checkout
Est Time of Delivery: 4-14 Business Days
※Please note that delivery time may vary depending on the delivery address.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at ohkijapan@gmail.com with your name and order number, and we will look into it for you.
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Policies will appear as clickable links in the footer during checkout.